Shipping & Returns
Tumblegum Gifts is committed to offering a convenient and secure online shopping experience. Please familiarise yourself with our shipping & returns policy as follows:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
Payments must be made in Australian Dollars. Pay by Mastercard, Visa (which are processed through Square – NO ACCOUNT REQUIRED).
2. LOCAL DELIVERY
Home delivery in Bathurst (Thursday) and Oberon, Tarana and O’Connell district (Friday) is $5.00. Local deliveries are available on other days for $9.95.
3. CLICK and COLLECT
Click and collect is Free.
4. SHIPPING RATES & ANTICIPATED DELIVERY TIMES
Flat rate shipping applies $9.95 anywhere in Australia.
All orders are sent from our store in O’Connell NSW via Australia Post. As a general rule:
- Orders will be dispatched within 3 business days of placement
- Most regions should expect delivery around 5-10 business days after the order is despatched – many areas much quicker
- Some remote locations may take a little longer than shown and may be delivered to a local depot or Post Office only
- Deliveries are typically made between 9am-5pm Monday – Friday.
Tumblegum Gifts will not be held responsible for late or failed deliveries for reasons outside of its control including due to adverse weather conditions.
Failure to deliver for any reason may result in the shipment being returned to us and and we reserve the right to charge you for any return and re-send costs.
We do not ship internationally.
Please choose your items carefully.
If you are dissatisfied with your purchase (for instance, if the goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do) you can return it for a full refund, exchange or credit within 30 days. Returned goods must be in an unused condition complete with packaging and invoice/delivery note included. Please allow up to 7 business days for processing following receipt at store. Postage and packaging may be refunded only if we determine goods to be faulty.
You are responsible for return shipping. If you are considering returning your purchase, email us using the contact details in this website, advising us of your concerns. Please provide your order number in the message section, along with details of the product and the problem you are experiencing. We will try to find a resolution or provide you with details of where to send your return.
We do not normally give refunds if you simply change your mind or make a wrong decision.
6. SHIPMENT DAMAGE
Our expert packers will work to ensure that your order arrives safely. Outward damage to the shipping packaging does not usually impact the contents. Should there be damage to your ordered product inform the courier and email us using the blue contact button below and we will happily resolve any issues. Please provide your order number in the message section, along with details of the product and the problem you are experiencing.
7. OUT OF STOCK
Should an ordered item not be available or we are unable to complete your order we will notify you within 2 business days to arrange a suitable alternative item, a back order or a full refund.
8. ORDER CANCELLATIONS
You may cancel an order that has not been dispatched. Any refunds of the cost of your order will be made to the credit/debit card or to your Paypal account from which you made the purchase. You will need to email us as soon as possible using the contact form on this website. Please provide your order number in the message section, along with details of the ordered product that you wish to cancel.
We welcome comments, both positive and negative, that might help us improve our service.